TERMS AND CONDITIONS

  • Shopping with TVC Sky Shop ensures availability of a diverse range of products not easily available through conventional retail channels and at competitive prices.  Products are sourced from manufacturers only after verifying their credentials, and that their products meet with international quality and safety standards. We have a uniform sales price across the country and you can therefore rely on
  • We accept MasterCard, Amex and Visa. All TVC SKY SHOP customers will be asked to provide personal details. It is the responsibility of the customer / purchaser to ensure that details provided for the purpose of ordering products from us are correct and that customer / purchasers have the necessary credit limits and/or authority to use the credit or debit card concerned.

  • The products as per purchase order placed will be dispatched at the address of the purchaser within 15 days of receipt and confirmation of order. However the delivery date may vary, depending on serviceability factors. Please contact our customer services department for more details.

  • Acceptance of orders and delivery of product is subject to availability of stock. In case of  ordering several products and if all are not available in stock, products will be dispatched as per availability of stock and information of non availability of stock will be intimated to the customer within 30 days from the date when order was placed. If stock is replenished by TVC, a fresh date of delivery will be as proposed as a delivery date or otherwise if possible; by consent of the customer / purchaser, other products of the same value will be delivered in substitution. If payment has already been received as per purchase order, and if such goods are out of stock and customer does not wish to take other product in substitution and are not waiting till the stock is available, money received will be refunded to the customer within 24 hours from receipt of instructions from customer. Please see FAQ section for more details.

  • We offer Warranty on all serviceable products up to 6 months. Our fully equipped service center at TVC SKY SHOP LIMITED, Kashi Mira, Mira Road (E), Thane District (near Mumbai), with trained manpower takes care of all servicing needs during the warranty period, as well as after expiry of the warranty period. Please see following page for more details.

  • Customers are advised to read carefully all safety information printed either on the packaging, or in any leaflets that may be included with the product. It is further advised that in case of electrical products, always check the power cable and plug for any signs of damage and consult a qualified electrician. Never attempt to repair any product yourself.

  • Every effort has been made to ensure that the information supplied is correct at time of uploading on the website. By purchasing products from us, you agree to these terms of sale. TVC SKYSHOP LIMITED has the right to revise these terms and conditions including prices at any time without prior notice. TVC SKYSHOP LIMITED also has the right to decline service to any individual customer.

  • The terms and conditions mentioned at the reverse side of our invoice and Delivery Challan (DC) are to be read along with these terms and form a part hereof.
  1. You agree to comply by governing/applicable laws, statutory regulations requirement from time to time.

  2. This content may contain errors, omissions or typographical errors or may be out of date. TVC may change/delete/update at any time without prior notice. Content is on an informational basis & is no way binding to TVC at all.

  3. TVC does not grant you or any person right to use/reproduce/copy/transmit/display/publish/sell/license/create derivative works/publicly perform or distribute by any means, method or process whatsoever, not known or hereafter developed any of content on or transmitted through TVC services, including without limitation by transferring, downloading, or otherwise copying any content on to any disk drive or other storage medium. Any use of content, except as specifically permitted in these terms or as otherwise expressly permitted in the content or in a writing signed by TVC, is strictly prohibited.

WARRANTY TERMS

  • Defective product must be notified to our Customer Care department within 48 hours of delivery received.
  • All electrical goods have a Warranty of 6 months from date of receipt to customer.
  • During Warranty period, product will be repaired. Under circumstances if product cannot be repaired, it will be replaced depending on stock availability at that point of time.
  • Warranty is void if product is tampered with or repair attempted at customers end & prior to receipt at TVC ware house.
  • Warranty is void if product is not used following specific guidelines as per manual/instruction booklet.
  • Repair requests are not entertained after expiration of Warranty.
  • TVC does not supply any extra attachments, apart from one supplied in original product.
  • No loose spare parts will be supplied by TVC during Warranty period.
  • TVC is not responsible for replacement of product if it is mishandled due to negligence at customers end & or if damaged during transit.
  • During Warranty period, TVC will not refund money if product can be repaired or replaced.
  • For repairs/replacements under Warranty, product must be delivered to TVC warehouse by customer at his or her own cost. Return charges will be borne by TVC under such circumstances.